Q: I not too long ago helped our housekeeper promote her Toyota Camry. Whereas making ready for the sale, I didn’t see proof of her having FasTrak arrange on her automobile and he or she didn’t point out it. Even when I had recognized she had it, I don’t know that I'd have considered suggesting she cancel it on her FasTrak account.
When she obtained her FasTrak assertion after the sale, there have been six bridge toll costs and one categorical lane use cost on her invoice for the Camry after the sale of the automobile.
I helped her contact FasTrak to contest the fees. They have been very useful and guided us via the method of offering the mandatory details about when the automobile was offered. They reversed all the fees, together with the primary toll cost, which was six hours after the sale and supply of the automobile to the brand new proprietor.
I’m positive it is a common challenge, and this data may stop or alleviate quite a lot of aggravation, if different readers get FasTrak costs that aren't theirs after the sale of their automobile.
Dan Heether
A: Thanks for sharing this story. There’s extra excellent news. Maintain studying…
Q: I wished to report one other constructive expertise with Caltrans. A few month after driving to an A’s sport on Interstate 880 north from San Jose to Oakland, I obtained a toll lane violation discover.
I knew 1000000% that I by no means entered or used any of the toll lanes, so I reviewed the images from the FasTrak web site. Certainly, I clearly was not within the toll lane, however for no matter motive, the cameras/sensors felt I used to be.
I thusly “grieved” the matter with Caltrans. Right here’s the response I received from them:
“This matter has been referred to a picture evaluation specialist to forestall this error from reoccurring. I apologize for any inconvenience this will likely have brought on you. No additional motion or cost from you is required.”
I completely perceive that these items occur and am glad it was resolved in a well timed vogue by FasTrak/Caltrans, admitting the clear error.
Ok. Lee, San Jose
A: FasTrak officers promised they'd enhance their customer support after quite a lot of complaints. It seems that they're bettering it.
Q: I journey usually from Napa to Vacaville by way of Freeway 12 to Interstate 80. Have you learnt when the work to widen Freeway 12 to 2 lanes shall be executed, and when the flyover shall be accomplished?
Paul Selby, Orinda
A: The I-80/I-680/SR-12 Interchange Undertaking, which incorporates the lane widening and flyover, is predicted to be accomplished by late October. Crews are engaged on last touches, together with overhead signage, concrete limitations, and striping.
Search for Gary Richards at Fb.com/mr.roadshow or contact him at mrroadshow@bayareanewsgroup.com.